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New for 2004-2005
Business Skills
Communication Skills
Customer Service
Leadership Skills
Motivation
Personal Development
Training
on VHS
“Telephone Courtesy & Customer Service”
by
Lloyd C. Finch –
Techniques
for improving telephone skills are included in concise format.
Includes Telephone statements you must avoid and helps you learn how to
better understand customer needs and how to ask more effective questions.
Also helps you include the telephone in your daily organization.
“Developing
As a Professional”
by Marilyn Manning, Ph.D., CMC, CSP, and Patricia Haddock – 50
tips for getting ahead.
Includes information on
how to project a competent and responsible appearance and attitude, remember
proper etiquette in business and social situations, maintain your
professionalism by keeping your skills up-to-date, and develop good professional
relationships.
“Twelve Steps to Self Improvement”
by the Editors, Crisp Publications, Inc. – Provides a comprehensive assessment profile.
Allows you to find a new focus for your career and your relationships.
Includes a self improvement profile for yourself, and allows you to
identify your strengths and weaknesses, and establish new goals for every week.
“Personal Time Management” by Marion
E. Haynes –
Includes techniques of effective planning. Teaches how to set priorities, how to
control use of your time, and how to make the best use of your personal energy.
“Concentration!” by Sam Horn
–
How to focus for
success. Learn how to develop your memory and visualize for success.
Improve your listening and study skills.
Overcome barriers in concentration and learn how to increase confidence,
productivity, and happiness.
“Clear and Creative Thinking” by
Herb Kindler, Ph.D.
– Your key to working smarter. Stimulate
your creativity by using both logic and intuition.
Generate fresh possibilities by learning how to manage questions,
assumptions and beliefs.
“Improve your Reading/ Improve your
Job” by Jeanne M. Miller
– Basic reading skills for the working adult.
Read and learn how to identify key information in your reading material,
how to use a reading comprehension model.
Learn the meaning of the 100 most commonly used idioms, and how to set up your
own personal word bank.
“Surviving Information Overload” by
Odette Pollar
– How to find, filter and focus on what’s important. Overcome information anxiety, find your way out of the
multi-tasking maze, avoid getting buried in an e-mail avalanche.
Learn to stop paper pile-ups before they begin and to use information
technology wisely.
“Creative Decision Making” by H.B.
Gelatt and Carol Gelatt – Learn
the principles of positive uncertainty, open your mind to more future
possibilities, overcome barriers to knowing what you want, and visualize the
outcome of your decisions.
”Managing Personal Change” by
Cynthia D. Scott, Ph.D., M.P.H. and Dennis T. Jaffe, Ph.D.
– Understand how change affects you, and move through transition periods more
easily. Enhance your personal power, and build and maintain positive
attitudes towards change.
“Managing Anger” by Rebecca R. Luhn
Ph.D. –
Methods for a happier and healther life. Turn
old habits into new positive alternatives.
Learn the connection between your health and angry feelings.
Improve personal and professional relationships.
Discover techniques for dealing with angry people.
“Plan your Work/Work your Plan” by
James R. Sherman, Ph.D. – Secrets for more productive planning. Turn opportunities into attainable goals and objectives.
Gain the power to control your future.
Develop a systematic way to solve problems and make decisions.
Use dynamic imaging to make your plan work.
“Vocabulary Improvement” by Diana
Bonet – Words
made easy. Learn to find the right
word when you need it. Expand your
choice of words tenfold. Improve
your reading writing, speaking and listening.
Think more clearly and understand ideas better.
“Developing
Self-Esteem” by Connie Palladino, Ph.D. – A guide for
positive success. Learn to risk
change and overcome fears. Develop
a positive relief system. Turn
negative thinking patterns around, and learn how to take action for success.
Business Skills
"Better
Business Writing" by Susan Brock -
Techniques for improving
correspondence are offered, as well as tips to help you improve your spelling,
punctuation, usage and style. Additionally,
you’ll learn the “Ten Commandments For More Effective Communication” and
how to avoid the pitfalls of business writing.
Creating persuasive and effective memos and letters is also covered.
“Better
Meeting Basics” by Smart Technologies, Inc.
- Learn the six principles of
effective meetings, how to create a first-class agenda, and rules for keeping
your meeting on track. This book
can also teach you how to integrate the latest technology into your meeting
room.
“Effective
Meeting Skills” by Marion Haynes - Your meetings will become
more effective by using this guide. It
describes the difference between informational and decision-making meetings and
also describes how conflict can have constructive consequences.
It gives you solutions to common meeting problems and productive ways to
stimulate discussion.
“Memory
Skills In Business” by Madelyn Burley-Allen - The activities in the manual
will teach you the eleven general principles for memory improvement.
You will learn if you are a visual or auditory learner as well as how to
remember names and numbers.
“Office Management”
by Marilyn Manning and Patricia
Haddock - A guide to productivity and
effectiveness, this manual shows you how to be an effective planner and how to
organize teams that work well together.
You will also learn how to communicate well to get the results you need.
“Organizing
Your Work Space” by Odette Pollar - Read this book with a
pencil! It’s a great guide to personal productivity.
Use it to learn the benefits of being organized--such as how to manage
your desk and papers and how to keep clutter away permanently.
"Professionalism in
the Office" by Marilyn Manning -
Assess and refine your professional image. You'll learn to establish priorities,
coordinate projects, organize resources, communicate effectively, juggle
multiple tasks and develop strong working relationships.
“Real
Dream Teams” by Bob Fisher and Bo Thomas - The
extraordinary efforts by conditioned winners who have achieved outstanding
results through “synergistic group dynamics,” are demonstrated to provide
insight in this inspirational book. You can learn these skills and become part
of your own real dream team.
“Serving Customers A Can-Do
Attitude”
Self Study Training Video - Tips
from expert consultants and authors will guide you through communication with
the public in a professional setting.
"Supervising
Part-Time Employees" by Elwood Chapman - In this guide to better productivity, you'll learn
effective approaches to best utilize part-time employees as well as how to
recruit, interview, train and retain part-time workers.
“Thank
God It’s Monday” by Roxanne Emmerich -
Have
some fun while you explore some of the myths, lies and fairy tales about
motivation. This book will help you
learn how to create an environment where people can fulfill their dreams and tap
into their own motivations.
"Working Together: Succeeding in
a Multicultural Organization" by George Simons
- Discover how culture impacts your organization, how to reverse prejudicial
thinking, how gestures and body language can differ between cultures and how to
bridge language barriers in the workplace. as well as how to understand and
respect people of other cultures - and be understood and respected by them!
Communication
Skills
“50 One-Minute Tips to Better Communication”
by Phillip E. Bozek - There are many ways to express your
message, as described in this publication. You can also discover how to revise
and clarify your writing and speaking. You will also learn the secrets of better
presentations and teleconferencing.
“Communicating With Employees”
by Frank M. Corrado - The reader will take
self-tests to discover their interacting style. Designed to be “read with a
pencil,” the book offers and abundance of exercises, activities, assessments
and cases that invite participation.
It will assist you in analyzing communication in your organization and then
developing a plan that will help you achieve your business objectives.
“Dealing
Effectively With Unacceptable Employee Behavior” -
There
are times in any business that this is an important issue to address.
The book describes brainstorming for solutions and gives practical
resolutions to handle different situations.
“Improving
Workplace Performance Through Coaching” by Karen Lawson - The goal of this book is to
help managers, supervisors, and co-workers coach employees to overcome barriers
and improve performance. This
innovative approach to solving performance problems presents a coaching model
and creative coaching techniques that will help managers create a supportive
environment and address individual differences including language, culture, age,
and value system.
“The
Manager’s Coaching Handbook” by Cottrell and Layton -
The authors of this energy-packed and
practical teamwork manual will energize your presentation exercises to encourage
employees.
“A Winning Attitude”
by Michelle Poley - You'll learn a quick test to see if
your present attitude is serving you, the role your physical health plays in
your approach to life, positive alternatives to negative attitude habits as well
as how to get focused and balance priorities.
Customer
Service
"Beyond Customer
Service" by Richard Gerson - Finding
out what our customers really need, want and expect from us. You'll learn seven
steps to a successful customer service system, understand how to give
value-added service, and review 50 ways to keep customers happy.
“Calming
Upset Customers” by Rebecca Morgan -
You can stay effective
during unpleasant situations. It
will teach how to use communication techniques that will build customer loyalty.
You will also learn how to diffuse customer anger with attentive listening and
empathy.
Leadership
Skills
“Achieving Results” by
Lorna Riley, CSP - The four-step process is
used for consistently achieving desired results.
You will also learn how to apply those techniques for both personal and
professional results. You will then
reap the rewards and recognition of success.
“Anatomy of a Leader” by Carl Mays - Through inspiring stories that
represent simple thought-provoking examples, knowledge can be gained to help
everyone develop qualities of a leader.
“The Team Approach”
Video and Pamphlet - Teams can build involvement,
cooperation, and communication. When
successful, they can reduce response times to changes in the marketplace,
generate innovative solutions, and speed the implementation of new policies.
The development of teams is costly.
Before deciding to assemble a team, managers should weigh both the costs
and potential benefits.
Motivation
“180 Ways to Walk the Motivation Talk” by John Baldoni and Eric Harvey
- Leaders at all levels will
be given insights, strategies, and how-to techniques they can apply right away
to “light a fire” under others…and themselves.
It’s a cost-effective guide for energizing your entire organization to
achieve higher levels collaboration, commitment, and productivity.
“180 Ways to Walk the Recognition Talk” by Eric Harvey
- This is a remarkable
collection of techniques, strategies, and examples of things to remember.
In fact, there’s so much good information, it might be a little difficult
figuring out how to use it all.
“Motivating
At Work” by Twyla Dell -
by using a unique
“self-paced” presentation format that encourages a reader to become
personally involved, this book provides a wealth of examples.
There are an abundance of exercises, activities, assessments and cases
that invite participation.
“Motivation
in the Workplace” by Lydia Banks - As organizations expand
their visions, employees need the motivation to meet and exceed new goals.
by understanding the nature of motivation and the factors that affect it,
managers can create a workplace that supports all employees’ desire to achieve.
Personal
Development
"Achieving Job Satisfaction" by Crisp Learning
- How to rate your personal job satisfaction,
the ten sources of job satisfaction, how to live up to your potential at work,
and the nine attitude traps that can pull you down
“Attitude:
The Choice is Yours” by Michele Matt Yanna -
Learn techniques for analyzing,
adjusting, and maintaining your own attitude as well as strategies for dealing
with the difficult attitudes of others.
"Coping with Workplace Change" by Shep Jeffrereys
- The six principles of understanding and coping with workplace change, why
there is so much change in the workplace, employee reactions to change and loss,
the five steps to help employees heal. [NEW!]
“Self-Empowerment”
by Sam R. Lloyd and Tina Berthelot - What do you want from life? Learn to increase your self-esteem and personal success by
reading this book. Discover the
power of positive self-talk. You
will also learn to resolve conflict and diffuse emotional reactions.
“Successful
Lifelong Learning” by Robert Steinbach - You will discover ten
tactics to use today and tomorrow in the art of high performance learning.
You will also learn to build your skills to match the speed of change.
“Working
Relationships” by Bob Wall
- It is a simple truth that we
must get along with friends and foes at work. The book gives you advice on
getting along with people at work, who at times are not so easy to get along
with. It tells you how you can take the appropriate action to make
your work environment more pleasant, constructive, and satisfying.
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